Our lenses are custom-made for you. Once cut with your specific power & fitted in your desired frame, we cannot reuse the lenses again for anyone else. However, we really want you to be 100% happy with our products and services, which is why here’s a simplified cancellation policy for you.
Once your request is placed. You will receive an Email/SMS with all the necessary details. Any refund applicable will be made as per the Refund Policy.
For Order Cancellation
Sunglasses • a) Customers can cancel their order by call our customer care at 9925052796 or send an email to su*****@**********ic.in to request for cancellation. • b) Cancellation would be allowed only till the time the products have not been dispatched from eyeviewoptic.in warehouse. Post-dispatch, no cancellation is allowed. Eyeglasses • a) Customers can cancel their order by call our customer care at 9925052796 or send an email to su*****@**********ic.in to request for cancellation. • b) Cancellation would be allowed only till the time the products have not been dispatched from eyeviewoptic.in warehouse. Post-dispatch, no cancellation is allowed.
Partial Order Cancellation • Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.
Offer Specific Cancellations
In case you’ve availed any offer while placing your order, make sure you go through the entire Terms & Conditions of the specific offer before initiating a cancellation request. [Other T&Cs mentioned here will also apply]
Eyeviewoptic.in Return Policy Eyeglasses & Sunglasses • a) Eyeviewoptic.in offers a 7 days return policy to all its customers. • b) Customers can raise a return request by logging into their account or can call Eyeviewoptic.in customer care at 9925052796 or send an email to su*****@**********ic.in with order details. • c) Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up. • d) Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, Eyeviewoptic.in can deny refund to the customer. • e) Eyeviewoptic.in reserves the right to levy 80% of the order amount as charges towards lenses. • f) In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement. • g) If it is observed that a user is placing multiple/bulk orders and is also returning the same; Eyeviewoptic.in reserves the right to charge a substantial return fee from the user.
CAN ALL PRODUCTS BE RETURNED? We want you to be 100% satisfied with our products. In general, we all accept returns for all our products per the policy above, with the following exceptions: • Contact Lenses: These would be acceptable only if they are returned in an unworn condition, with the sealed outer packaging intact. • Eyewear: [Sunglasses, Reading Glasses ]: 1. Scratches on frame or lens that were not present at the time of delivery. We do a rigorous 3-step quality check to ensure that the product reaches you in perfect condition. 2. Product damaged due to mishandling post delivery (product is de-shaped, with visible intentional damage to the product). 3. Eyewear case or other standard packaging is damaged or torn or otherwise not in the same condition as it was received. 4. The warranty or guarantee card is missing.
What Happens Once I Raise A Return Request?
You will receive a confirmation email with the details of the product pick-up.
All you need to do then, is pack the order including packing material, invoice, all accessories and keep it ready for pick up.
My Order Is Picked Up. What Happens Now?
Once picked up by the courier partner, it takes about 4-7 days for the order to come back to us.
Our QC team will then check the product/s & once we are assured that all the items have been sent back and no damage is found / no accessory is missing, we will initiate the refund. This will take about 2-5 days.
We have a transparent refund policy for all our customers. Let’s dive deeper
How Soon Will I Get My Refund?
Complete refund process normally takes about 10-15 working days. This includes time for product pickup, quality inspection, confirmation & refund initiation.
I Paid Via COD For The Order. How Will I Get My Refund?
As mentioned above, if valid, we will initiate your refund in your bank account. Our Customer Care will get in touch with you to get your complete Bank Account Details for the transfer.
Can My Refund Be Denied?
Not if all the terms & conditions are met however,
- In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement.
- If it is observed that a user is placing multiple/bulk orders and is also returning the same; eyeview optic reserves the right to charge a substantial return fee from the user.
Category-Specific Additional Refund Guidelines
Contact Lenses Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.